At Serum.pk, we value your satisfaction and take product quality seriously.
If you are not completely happy with your purchase, we’re here to help, within the limits of our return guidelines.
Eligibility for Returns
- Returns are accepted only if the product is sealed, unused, and in its original packaging.
- All return requests must be made within 24 hours of the purchase date and time.
- Products that have been opened, used, or tampered with cannot be returned due to hygiene and safety concerns.
Non-Returnable Items
- Opened or used products.
- Items purchased on sale or during promotional offers (unless defective).
Return Process
- Contact our customer support team with your order number and reason for return at: Email: concern@serum.pk
Phone: +92 3117477242 and +9242 3519 6085 - Once your request is approved, you will receive return instructions.
- The product must be shipped back to us in its original condition and packaging.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method or in bank account.
- Shipping costs are non-refundable.
Shipping Costs for Returns
- Customers are responsible for the return shipping cost unless the product was received damaged or incorrect.